Genacross Lutheran Services Objectives:

• Implement a holistic, management strategy for all of Genacross’ technology resource requirements which are reliable, secure and always up-to-date with the ever-changing technology of today.

Solutions Provided:

• Centralized IT hardware support
• Application support
• Application hosting
• Testing area for future development
• Data security
• VoIP Telecommunication services
• 24×7 Help Desk
• User training

Genacross Lutheran Services outsourced their IT management and support services to a local vendor. Their network became more unreliable as they continued to grow, their software licensing and updating was tracked using an outdated-manual method, and there were on-going concerns regarding network security.

Genacross Lutheran Services selected Prelude Services to provide their organization with a secure, reliable, and comprehensive technology management program. Because of this, Genacross is able to focus on their growing business needs.

Prelude’s IT solution ensures that each of Genacross Luthern Services’ five Senior Living communities, and 13 affordable housing properties continues to function at the highest level on a 7 x 24 x 365 basis. Prelude IT services for Genacross Luthern Services include network management, secure data hosting, application support and user training.

Genacross Lutheran Services also identified a need to easily manage census reporting. Prelude’s Enterprise Reporting (PER) consolidated all of their reporting needs in one place.

By partnering with Prelude, Genacross Lutheran Services is now able to focus their attention on their growing business. They know they have a reliable and trusted partner who will manage their IT needs and provide a high level of security for all of their critical data and information.

“Prelude has brought us into the 21st Century. Our annual technology and industry strategy sessions enable us to partner with Prelude, so we are more up-to-date and efficient in our daily operations at Genacross.” -Lorinda Schalk, VP of Finance & Accounting/CFO at  Genacross Lutheran Services

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Retirement Housing Foundation Objectives:

• Upgrade IT infrastructure
• Increase 24×7 IT support
• Increase ability to fully implement EHR
• Ensure HIPAA compliance
• Implement a disaster recovery plan

Solutions Provided:

• Partnered with RHF to manage IT
• Implemented critical upgrades to systems, hardware and IT infrastructure which enabled RHF to transition to electronic health records
• Integrated 24×7 Service Desk for IT support
• Developed a disaster recovery plan and increased the level of network security

Retirement Housing Foundation (RHF) is one of the largest non-profit providers of housing and healthcare services for seniors, the disabled and low-income families. There are over 20,500 RHF residents living in 185 communities across the United States. In 2015, they realized the need to improve their IT support in order to maintain the quality of services they provide. Upgrades to IT infrastructure, systems, and security services were necessary.

RHF determined they should consider outsourcing and hired Prelude to become a part of their team to keep up with the pace of their growth. The first phase of Prelude’s IT plan was to manage all IT responsibilities. IT infrastructure, software and systems were evaluated and a conversion plan was put in place to upgrade all IT systems and support. This included upgrades to the Data Center, servers, workstations, wireless access, desktops, printers and software.

Prelude completed all critical upgrades within a few months enabling RHF to fully transition to electronic health records. RHF and their employees gained access to Prelude’s 24×7 Service Desk. They no longer had to wait for weekday business hours to troubleshoot issues. They now rely on Prelude’s 24×7 IT support for software applications, desktop, hardware, kiosks, mobile devices and more.

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National Church Residences Objectives:

• Outsource IT systems and services in order to be able to focus on business needs and day-to-day services for the organization.
• Obtain a simplified solution for their financial and clinical reporting needs.

Solutions Provided:

• Outsourcing
• Network Management
• Cloud Computing
• Hardware & Software Support
• New IT infrastructure
• 24×7 service desk
• Prelude Enterprise Reporting (PER)
• Payroll-Based Journal (PBJ)

National Church Residences is the nation’s largest, not-for-profit provider of senior health care, housing, and services for over 340 communities throughout the United States. In 2012, they realized the need to partially outsource their IT healthcare services in order to keep up with the demand of their growing business. Partially outsourcing continued to be problematic. In 2014 the Vice President of IT decided that the best solution would be to outsource all of their IT needs to Prelude Services. 

One of Prelude’s first priorities was to give National Church Residences the opportunity to be able to focus their efforts on their growing business without having the time constraints of managing their own IT systems. Prelude assumed the responsibility for managing all of their IT services, which included networking, software, hardware, data security, and hosting.

Prelude identified and prioritized projects in order to bring National Church Residences to a reliable and secure level of functionality. We upgraded their network equipment, server technology, and migrated all of their applications and data to our compliant and highly secure data centers.

National Church also realized the value and benefits of our unique Prelude Enterprise Reporting (PER) and Payroll-Based Journal (PBJ) solutions. They have started to use these applications for many of their financial and clinical reporting needs. They have been able to minimize their manual efforts by consolidating their clinical, financial, and employee data into our simple application solutions.

As a result of the many improvements implemented in our partnership, National Church Residences is well-positioned for the future of healthcare, and focusing on their growing organization.

“In working with Prelude, whose core competency is IT services for senior living, we’re provided with the tactical and strategic services required for our business. So we’re confident that Prelude can help us get to where we need to be.” -Mark Ricketts, President and CEO of National Church Residences

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